Joining Ridelly
Ridelly is an electric scooter and bike-sharing app. Our micro-mobility solutions are available anytime to get you anywhere. Simply open the Ridelly app to find a vehicle near you, scan to unlock it, and enjoy your ride!
Our dockless vehicles make it easier for people to utilize public transit options by providing an easy way to get to and from your departure and arrival locations.
By riding with Ridelly, you release less carbon to our atmosphere, relieve congestion, and create healthier, happier communities.
Ride Green!
Download Ridelly app, sign up and follow the steps on screen, verify your phone number and get started!
Getting Started
- Download Ridelly app and sign up to start your ride.
- Locate nearby scooter on map.
- Before unlocking the scooter ensure the scooter has enough battery for your trip.
- Scan QR code or enter the (5) digit code located on the handlebar to unlock.
- Step with one foot on the scooter and use the other to kick then accelerate.
- Squeeze break with left hand to slow down.
- Return your Scooter to Ridelly station and Park it safely.
- Use The App to Lock and End Your Ride.
Tap the scooter icon on the home screen of the Ridelly app to see the current pricing of the vehicle for your property. The current valid price for your location and time will be displayed in the app before you start your trip.
Pricing And Payments
If you believe you were charged incorrectly, please create a support ticket with Ridelly using the app or email hello@ridelly.com with the following information and our payments team will review and process refunds:
- Full Name.
- Phone Number.
- Email Address used in Ridelly App.
- Ride details.
- Issue details.
Tap the scooter icon on the home screen of the Ridelly app to see the current pricing of the vehicle for your property. The current valid price for your location and time will be displayed in the app before you start your trip.
Upon signing up with Ridelly, add a payment method to your account by navigating to your "Payment" in the app menu. You can pay for each ride individually (if applicable) or add funds to your Wallet balance, which will be deducted after each ride.
Safety
You need to be 18 years or older to ride Ridelly scooters. Before signing up for Ridelly, make sure to review the User Agreement, which states age requirements.
- Use the vehicle only on the bike lanes or sidewalks.
- Do not ride on streets or highway.
- Yield to pedestrians while crossing the streets.
- You must be 18 years or older to ride a scooter.
- Check your scooter and make sure the scooter is safe to ride.
- Always wear a helmet.
- Only one person per scooter.
- Obey all local traffic rules.
- Be careful of road obstructions.
- Don’t block sidewalks, parking bays or entrances.
- Do not use the scooter on public roads.
- Park properly in designated areas or Ridelly station.
Yes, it must not exceed 200 Kg.
There is a bar under the speedometer. It shows the battery current level of the scooter.
FOR FASTER RESOLUTION, PLEASE CHECK THE FAQS ABOVE FOR MORE SPECIFIC INFORMATION REGARDING YOUR ISSUE OR TOPIC YOU ARE INTERESTED IN.
If you need to get in touch, you can contact our customer care team through the following contact information:
Visit us on : https://ridelly.com/contact/
E-mail: hello@ridelly.com
WhatsApp: +966 5335 00000
